Call Center Services

The perfect call center puts equal emphasis on training and technology, people and proprietary software. That’s what you’ll find when you put the AtLast Fulfillment call center to work for you. Our proprietary telecommunications networking technology combined with exceptionally well-trained telemarketers not only make the best possible impression on customers and clients but also increase the opportunity for sales.

Exceed your customer relations goals and offer the highest level of customer service with AtLast Connect's comprehensive suite of voice, live chat and email solutions.

Key Services

Customer Lifecycle Management
Inbound / Outbound Telemarketing
Cross-Sell / Up-Sell Services
Order Entry & Fulfillment
Credit Card Authorization, Payment Processing and Fraud Prevention
Tech Support
Web-Enabled Customer Support (Live Chat)
Real-Time Email Support
Issue / Problem Resolving
Returns Processing
Order Inquiry Management
Quality Assurance
Real-Time Data Access and Analysis

Key Features

Computer-Telephony Integration with Voice, Email, Data, & Chat
Customized Call Routing
Dedicated or Shared Resources
Caller ID
Automated Call Distribution
Quality Monitoring and Call Recording
Real-Time Reporting

Key Benefits

Maximize Revenue
Reduce Costs
Scalability
Improved Customer Loyalty and Satisfaction
Increased Agent Productivity
Improved Agent Efficiency

 

Get valuable insight on how our other clients have leveraged our outsourcing solutions to drive their businesses forward and gain financial success. For questions about our services, solutions, and capabilities, please complete our Contact Information Form or call us at 800-754-4409.